Cancellation & Refund Policy

1. Trial

Every new account receives a 14-day full Pro trial at no charge and without a payment method. During the trial you have full product access (including AI capture and recurring rules you confirm). When the trial ends, ledger writes lock until you subscribe to Pro. Your data is retained. You can open Billing and Settings to subscribe or delete your account.

2. How to cancel Pro

You can cancel your expenie Pro subscription at any time from Settings → Billing, which opens the secure customer portal provided by our payment processor, Dodo Payments. Cancellation takes effect at the end of your current billing period — there is no cancellation fee.

3. What happens when you cancel

• Your subscription stops renewing — you will not be charged again.
• You keep Pro until the end of the period you have already paid for.
• After that period ends, full access ends until you subscribe again (same as after a trial ends). Your data is retained so you can resubscribe or delete your account from Settings.

4. Refunds

The 14-day trial does not require payment. When you subscribe to Pro, payments are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or after a subscription charge has been made. When you cancel, you simply retain Pro until the end of the period you have paid for.

This does not affect any refund or cancellation right that applicable law in your country requires us to provide.

5. Billing, renewals, and price changes

expenie Pro is billed in advance on a monthly or yearly cycle in USD (tax included where configured with our payment processor), depending on the plan you choose, and renews automatically until you cancel. If we change the price, we will give reasonable notice and the new price applies from your next renewal — never retroactively. Full billing terms are in our Terms & Conditions.

6. Failed payments

If a renewal payment fails, we (through Dodo Payments) may retry it. If it cannot be collected, your subscription may be paused or cancelled and full access may pause until payment succeeds or you re-subscribe. Your data is not deleted because of a failed payment.

7. Contact

For any billing or cancellation question, contact mail.umarbashir@gmail.com. Any dispute is governed by the laws of India and the exclusive jurisdiction of the courts in Srinagar, Jammu & Kashmir, subject to any mandatory consumer protections available to you where you live.